Employee Spotlight: Eric Hecht

Can You Tell Us About Your Role at GlossGenius?

I’m the Head of Technical Program Management. The easiest way to think about what I do is that it is my and my team’s job to make our engineering teams as efficient as possible. Anything that slows them down, I try to help get rid of or bring more clarity to.

What Have You Found to Be Unique About GlossGenius?

The work we do has a real impact on our customers’ lives. By creating ways for them to grow their businesses, we open up opportunities for them that they may not even have realized were available. As GlossGenius has grown, we’ve seen how impactful our product can be for each of our customers, no matter what size business they run. 

GlossGenius is Customer-Obsessed. What Does This Mean in Practice to You, and How Does It Show Up in Your Work and the Initiatives You Oversee?

For me, one of my favorite things about being so customer focused is caring about the little things, too. Sometimes, a “quick win” can be critical for our customers and by keeping our customer obsession top of mind, we can prioritize the things that might seem minor but really, really matter to the people who use GlossGenius.

What Are You Most Excited to Build, Solve, or See Come to Life at GlossGenius This Year?

There are some major projects coming in the next few months that will deliver on the potential for GlossGenius to serve larger customers. These include the ability to manage rooms and resources, better ways to keep track of their employees’ hours, more opportunities to create new revenue streams and even some awesome new features that I can’t quite share publicly… yet!

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How Have You Grown Professionally and What Skills Have You Sharpened Since Joining the GG Team?

I’ve really enjoyed being able to influence the way we work across the company in a way that is harder to find at much larger companies. Working with the leaders of the technology department and on the business side of the company has helped me understand our business context in ways I haven’t previously. It also has forced me to make sure I am delivering the right message to the right people at the right time in the right way. When you have to bring updates, whether good news or bad, you have to make sure the message is in the right format for the audience you’re sending it to - all the more so when the person’s title starts with “Chief”!

How Do You Approach Cross-Functional Collaboration, and What Have You Learned About Working Across Teams at GlossGenius?

My entire job relies on deep partnership with stakeholders around the company. One of the most important things I try to do is find common ground - how does something help make our lives better or easier or more efficient? From there, you can come to your partner with an understanding of what tradeoffs need to be made, help them think through whether those tradeoffs are the right ones and then work to get others aligned and ready to execute. It’s sometimes the hardest work I do but it’s always the most rewarding. Seeing my teammates and stakeholders excel and delivering those wins to our customers is exactly why I’m here!

What Drew You to Join GlossGenius in the First Place?

I had spent most of my career at larger companies, so when Andrew Butt, who was the Head of Recruiting at the time, reached out, I was excited to be pursuing a role at a smaller, nimbler, growth-focused company. What really sealed the deal  for me was talking to Christopher, the CTO, and Danielle, the CEO and founder. Hearing what they wanted from me and their vision for what the company was going to be was extremely exciting and inspiring. I’ve gotten to impact so much of what GG does and there’s still so much more opportunity to grow personally, professionally and in the ways we serve our customers!

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What’s Something About You that Your Coworkers Might be Surprised to Learn?

I’ve driven across the US 6 times! One of my favorite things about driving cross-country is getting to see places that you may not always get to visit. I’m originally from New York City and getting to see places like Mount Rushmore, Yellowstone Park, the Grand Canyon and the Hoover Dam are major highlights - but it’s also really awesome stopping in small towns and seeing the fun and sometimes silly attractions and hidden gems. 

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GlossGenius is actively hiring across many departments – check out our open roles here.  

Additionally, below is some recent press you may be interested in:

• TechCrunch: GlossGenius Increases Valuation, Raises $28M in Series C Round of Funding
• GlossGenius Named a Forbes Next Billion-Dollar Startup 2023
• GlossGenius Named to the Forbes Fintech 50
• GlossGenius Named a 2023 BuiltIn Best Places to Work Winner
• BeautyMatter: GlossGenius and the Power of Customizable Beauty SaaS
• Fast Company: The 10 Most Innovative Retail Companies of 2022

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