Salon & Spa CRM Software

Software uniquely designed for strong client relationships

Our built-in salon and spa CRM solution spans everything you need to turn a first impression into a repeat client. From client insights to booking policies- only on GlossGenius you own your brand and client relationships.

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Impress clients with the fastest online booking and a custom website

Build a stunning booking site that your clients will love using. Clients can schedule an appointment with you and your staff in 30 seconds or less with no sign-up, sign-in, or app downloads necessary.

Send automatic appointment reminders you and your staff can control

Automate client appointment reminders, confirmations, thank yous, follow ups, and more. On GlossGenius, automated text and email notifications are completely included in your salon CRM software, free of charge.

Improve salon or spa client management by tracking where new clients come from

GlossGenius is the only salon client management tool that prompts clients to share how they found your business when booking online. See your top referral sources so you can market in the channels that count.

Automatically save client details in your online CRM software during scheduling & checkout

New client profiles are created during online booking or manually by you and your staff. Track client appointment history, previous product purchases, and add detailed notes- which are sent to you to reference before every appointment.

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Receive personalized client insights and analytics

Track client retention rate, average sales value per client, monthly new client count, and more. Compare progress over time and receive tips on how to improve.

Integrate forms and waivers into your booking experience

GlossGenius allows you to build unlimited forms and waivers that you can customize by service. Insert forms directly into the client booking process. Everything is in one place - no redirects!

Nurture client relationships with AI-powered marketing

Offer promotions, share updates, and send personalized birthday emails to your clients, using AI to draft messages for you. Filter based on visit history, product purchases, and more. Email marketing is included in your plan, no additional fees.

Grow rebooking and keep clients coming back

With rebooking built into checkout and automatic reminders you can control, drive repeat client visits for you and your staff, without all the back-and-forth of getting that next appointment on the books.

Set different rules and policies for different clients

Good clients need to be slotted in? Add them to a waitlist. Have clients you never want to see again? Add them to a banned list. Customize your rules to require cards on file for all clients, new clients, or no clients.

Get five-star service & support

Get complimentary transfer of your books and customer service that actually picks up the phone.

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FAQs

What is the best customer management software for self-care businesses?

When it comes to managing client relationships in the self-care industry, there are a lot of CRM software options out there. We encourage you to read reviews, do your research, and find the salon CRM software that best fits your needs. Our CRM solution is designed to help you build strong client relationships while automating many of your day-to-day tasks. From online bookings and appointment reminders to client profiles and insights, GlossGenius offers features that will streamline your salon client management.

What features are important in CRM software for self-care businesses?

For self-care businesses, it’s important that your CRM software is integrated with booking and allows clients to easily book appointments. You want your client experience to be seamless so they get a good first impression, and you also want it to save you time. Look for features such as automated appointment reminders, which allow your CRM to have custom messages ready to go when a client books a service. A feature like this allows your web CRM to have custom messages ready to go when a client books a service. It’s also critical that your online CRM software allows you to track individual clients’ appointment history, preferences, feedback, and even birthdays. You want to remember all your clients’ preferences to give them the best experience each time.

What is a CRM for the beauty and wellness industry?

A CRM for the beauty and wellness industry, like GlossGenius, is a system designed to store all your client information and track all your appointments. CRM software that is tailored to meet the unique needs of salons, spas, and other self-care businesses has unique features like appointment reminder texts, integrated intake forms and waivers, and more.

How much does a CRM software cost?

The cost of CRM software can vary significantly based on its features and the type of business it's designed for. At GlossGenius, we offer a variety of plans to accommodate different budgets and needs. When comparing pricing, be sure to check for hidden costs like add-on fees for essential features. Many companies charge extra for each additional team member or key tools such as integrated forms. Our pricing, however, is always transparent—what you see is what you pay. Plus, we offer a free trial so you can experience the platform firsthand before making any commitments