Last Updated: 08 June 2024
At GlossGenius, you make our world shine. We love nothing more than to see our talented community of members thrive and reach new heights with their passion. We are thrilled to provide booking, payment and other technology solutions (the “Services”) to artists, stylists, makeup, skin, hair professionals, wellness professionals, and other beauty and wellness merchants (“Professionals”).
This Privacy Policy explains how GlossGenius, Inc. (“GlossGenius,” “we,” “our,” or “us”) collects, uses, and discloses personal information from and about Professionals, including through glossgenius.com, cardreader.glossgenius.com, the GlossGenius mobile app, and related services. This Policy only applies to the information we collect from and about Professionals and not from or about individuals who may interact with Professionals, such as by booking or paying for appointments. If you are an individual who has used the Services to provide personal information to a Professional and have questions about their data handling practices, please consult the Professional’s privacy policy and contact the Professional if you have questions or wish to exercise any rights you may have under applicable law.
We obtain information about you through the means discussed below when we provide the Services.
a. Information you provide directly to us
We may collect information that you provide directly to us through:
The information you provide directly to us may include, but is not limited to:
b. Information from other sources
We may collect information about you from other sources. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from non-affiliated parties, such as information to verify your identity or information for other fraud or safety protection purposes.
Other users may also provide information about you. For example, you may authorize us to access contact information from their device or otherwise use the Services to facilitate sharing of offerings or to invite friends and others to use the Services. For instance, if you choose to invite or refer a friend to use the Services through our “Refer-a-Friend” feature, you can submit your contact’s phone number or email address and have GlossGenius send the invite email.
Payment Processing. In connection with our payment processor vendor, Stripe, we may collect certain payment information that you have provided to Stripe, including payment card number, expiration date, and authorization number or security code, and TIN, for purposes of providing our Services and troubleshooting and support purposes.
c. Information we collect automatically
Device/Usage Information. We and our vendors, which include ad networks and analytics companies such as Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Services. As described further below, we may collect and analyze information including but not limited to (a) browser type; (b) ISP or operating system; (c) domain name; (d) access time; (e) referring or exit pages; (f) page views; (g) IP address; (h) unique device identifiers (e.g. IDFA or Android ID); and (i) the type of device that you use. We may also track when and how frequently you access or use the Services, including how you engage with or navigate our website or mobile application. We use this information (including the information collected by our vendors) for analytics (including to determine which portions of the Services are used most frequently and what our users like/do not like), to analyze and improve our Services, to assist in determining relevant advertising (both on and off the Services), to evaluate the success of our advertising and marketing campaigns, and as otherwise described in this Privacy Policy.
Cookies and Other Electronic Technologies. We and our vendors may use cookies, clear GIFs, pixel tags, and other technologies that help us better understand user behavior, personalize preferences, perform research and analytics, and improve the Services. These technologies, for example, may allow us to tailor the Services to your needs, save your password in password-protected areas, track the pages you visit, help us manage content, and compile statistics about usage of our Services. We or our vendors also may use certain of these technologies in emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded. For more information about the cookies and other tracking technologies we use, and the choices available to you, see the Targeted Advertising and Analytics section and the Your Choices section below.
Precise Geolocation Information. With your consent, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time. For more information, see the Your Choices section below.
d. Information we derive
We may derive information or draw inferences about you based on the information we collect. For example, we may infer what type of Professional you are based on the services you provide or the city where you live based on your IP address.
We use the information we collect for business and commercial purposes, such as:
To the extent we do collect your license or ID number, we will do so for our identification verification procedures, fraud prevention purposes, as needed to enforce our rights and obligations under this Privacy Policy and GlossGenius’ Terms of Service, or as otherwise required under applicable laws.
We may disclose information in the following situations:
Affiliates. We may disclose the personal information we collect among our affiliates.
Consent. We make personal information available to third parties when we have your consent or you intentionally direct us to do so. For example, if you explicitly sign up for GlossGenius as a member of a salon suite or opt in to other jointly-offered products or services, we may share your personal information with such third parties.
Vendors and Service Providers. We provide access to or disclose your information with our vendors, service providers, contractors and consultants who perform services on our behalf. They provide a variety of services to us, including data storage, marketing analytics, billing, payment processing, marketing, product content and features, customer service, data storage, security, and fraud prevention.
Protection of GlossGenius and Others. We may disclose certain information if we believe in good faith that doing so is necessary or appropriate to (i) protect or defend the rights, safety, or property of GlossGenius or other parties, including to defend or enforce our Privacy Policy, our Terms of Service, or any other contractual arrangement; (ii) respond to your requests for customer service; and/or (iii) protect the rights, property or personal safety of GlossGenius, its agents and affiliates, its employees, users and/or the public.
Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We may disclose certain information if we believe in good faith that doing so is in accordance with, or required by, any applicable law, regulation or legal process, such as to respond to a warrant, subpoena, court order, or other applicable laws and regulations.
Professional Advisors. We disclose personal information to our legal, financial, insurance and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
Business Transfer. We may disclose certain information, in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Aggregated Information. We may disclose aggregated or de-identified information that cannot reasonably be used to identify you. We will not attempt to re-identify such information, except as permitted by law.
We engage others to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content, better understand your activity, and perform related services across the web and in mobile applications. To do so, these entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of our Services and other websites and mobile apps, including your IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. Some of these disclosures may be considered “sales,” “sharing,” or “targeted advertising” under applicable law. You can opt out of these disclosures by clicking the "Your Privacy Rights" footer link on the bottom of our homepage at www.glossgenius.com.. You can learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices. Your mobile device may also include a feature that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.
In addition, we may share identifiers, like email addresses and phone numbers, with some of our advertising partners. These advertising partners translate that information into a unique identifier that can then be used to show ads that are more relevant to you across the web and in mobile apps. Depending on where you reside, you may opt out of these disclosures by filling out this form.
You have certain choices with respect to your information such as:
You must be at least 18 years of age to use our Services. If you are a parent or legal guardian and you believe that your child provided their personal information to us, please contact us at privacy@glossgenius.com.
We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The Services may contain links to other websites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information will be subject to the privacy policies of those websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of those websites or services.
Certain states, including California, have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures (“State Privacy Laws”). If you are a resident of one of these states, this section applies to you.
Additional Disclosures
Categories of Personal Information We Collect and Disclose
Above, we explain how we collect, use, and disclose information about you. As required by California law, below, we use a table to explain this same information, including the categories of personal information we collect, the types of entities to which we disclose it, and the ways we use each category of information. The table explains our practices today and over the preceding 12 months.
Collection, Use, and Disclosure of Personal Information for Business Purposes
To provide the Services, including for:
Personal Information that we “Share,” “Sell,” or Use for “Targeted Advertising”
Some of our advertising and analytics activities may constitute “sharing” or “selling” or use of personal information for “targeted advertising” under certain State Privacy Laws. In order to advertise our Services to you and better understand, improve, and personalize our interactions with you, we share and sell the following categories of personal information to the following categories of third parties:
Identifiers (such as cookie IDs, phone numbers, or a hashed version of your email address)
Internet and electronic network activity (such as pages you view and links you click on our Services)
Advertising and marketing networks
Advertising and marketing networks
Other Details About Our Information Practices
Your Privacy Rights
Opt Out of Sales, Sharing, and Targeted Advertising
Some of the activities described in the Targeted Advertising and Analytics section above may be considered “sales” or “sharing” of your information or use of your information for “targeted advertising” under the State Privacy Law that applies to you. You can opt out of cookie-based ad targeting by clicking the "Your Privacy Rights" footer link on the bottom of our homepage at www.glossgenius.com. You will need to renew your opt-out choice if you visit our website from a new device or browser or if you clear your cookies because your opt-out choice will be linked to your browser only. You can also opt out by visiting our website with a legally-recognized opt-out preference signal enabled, such as the Global Privacy Control. In addition to cookie-based ad targeting, we may disclose information about your purchases and contact information (such as email, phone number, and mailing address) to advertising partners, and other third parties for marketing and advertising purposes. These practices may constitute “sales” or “sharing” of your personal information or use of your information for “targeted advertising.” You can opt out of having your information disclosed to these third parties by filling out this form.
Access, Deletion, Correction
Depending on your state of residence, you may have the right to request access to, or deletion or correction of, your personal information. To make such a request with respect to your personal information, please contact us at privacy@glossgenius.com or call our toll-free number at 888-979-7864. You can also access, correct, or delete certain information stored within your online account by logging into your account.
Appeals
If we deny your request, you may have the right to appeal our decision by contacting us at privacy@glossgenius.com. If you have concerns about the result of an appeal, you may contact the attorney general in the state where you reside.
Authorized Agents
If you are submitting a rights request as an authorized agent, you are required to submit proof of your authorization to make the request, such as a valid power of attorney or signed permission from the individual who is the subject of the request.
Nondiscrimination
We will not discriminate against you for exercising your privacy rights.
GlossGenius is currently only available for use within the United States By using the Services, you acknowledge and agree that you are located in the United States and are otherwise eligible to use the Services. Creating a GlossGenius account outside the United States is a violation of our Terms of Service and we reserve the right to terminate such accounts immediately.
We may change this Privacy Policy to reflect changes in the law, our information practices or the features of the Services. We will indicate the date of the most recent update in the Privacy Policy. If we make a material change to the Privacy Policy, you will be provided with appropriate notice in accordance with legal requirements. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy.
If you have any questions about this Privacy Policy or GlossGenius’ practices, please email us at privacy@glossgenius.com or contact us at 888-979-7864.
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