Money Back Guarantee

Last Updated:  

The Money Back Guarantee (“Guarantee”) is available to eligible invited GlossGenius customers who upgrade to the Gold plan between 9:00:00 a.m. (ET) July 10, 2026 and 11:59:59 p.m. (ET) August 21, 2026 (“Promotion Period”) and complete the Onboarding Steps (defined below) during their first paid month of service (“Evaluation Period”). 

Eligibility

In order to be eligible to the Promotion, you must complete each of the following actions (“Onboarding Steps”):

  • Add your payment method to activate the Gold subscription; 
  • Book one (1) appointment through GlossGenius; 
  • Check out one (1) appointment through GlossGenius; and
  • Ask the Growth Analyst one (1) question after completing the above tasks. 

Guarantee

You must complete the Onboarding Steps during your first paid month of service. If you complete the Onboarding Steps, and Growth Analyst has failed to return any revenue-related recommendation about your business, you may request a full refund of your first month’s payment within ten (10) days of the end of that first paid month. If you do not complete the onboarding steps, or do not request the refund within the ten-day period, you are not eligible for a refund. GlossGenius will refund one month of the Gold subscription fee that you paid during the Evaluation Period (“Refund”). LIMIT ONE REFUND PER BUSINESS. Taxes and third-party fees are excluded. Requests must be submitted by emailing support@glossgenius.com.  GlossGenius will verify completion of the Onboarding Steps and the timeliness of the refund request using its internal records, and will determine refund eligibility on that basis.

General

GlossGenius may modify or cancel the Guarantee at any time, but changes do not apply to customers already participating. The Guarantee is subject to the GlossGenius Terms of Service.