How AB Aesthetics Medspa Hit 6-Figures In Monthly Revenue With GlossGenius

Business-changing results:

1. 228% increase in monthly revenue
2. 8 new team members
3. $5,700 in estimated payment processing savings
4. 40 hours saved each week

Business rundown:

1. 3 years with GlossGenius 
2. 9 employees 
3. Located in Clinton, Massachusetts 

Challenge

Amanda Bairos, founder of AB Aesthetics, had a vision to create a medspa that prioritized transparency and exceptional client service, built on her 18 years of experience as a nurse. But with her previous software, Vagaro, she wasn’t able to provide the seamless client experience she was after. Many clients struggled with the login process, often forgetting usernames and passwords, leading to frustration and missed bookings, and a negative impression that worked against the trustworthy brand Amanda was working so hard to build. 

"It became this huge thing," Amanda recalls about the previous system. "A moment where they might have been waiting in the car for their kids and they wanted to quickly book an appointment turned into a 10-minute ordeal. They would stop booking because they were annoyed and then text me because they couldn't remember their password."

Beyond client booking frustrations, Amanda also faced difficulties in managing her schedule while juggling a full-time job and pregnancy in the early stages of her business. “I struggled to figure out how to do everything. How do I figure out how to input my notes here? How do I do text marketing? It just wasn't easy. And then every time I did add a new feature, I'd be charged an extra $50.” Amanda knew she needed better booking, streamlined operations, and consistent pricing during a crucial crossroads for her business.

Solution

The turning point for AB Aesthetics came when Amanda opened up her new location and made the switch to GlossGenius. Amanda recognized the platform's potential to support her vision for her business. It was a no-brainer after she first tried it, said Amanda. “The ease of booking management, the transparent cost. It’s so user-friendly for a business owner who's worrying about a million other things like inventory, staff management, and medspa protocols— it gives us a place to manage our day-to-day and takes a big piece of that worry away.”  Features like appointment reminders, no-show and cancellation fee settings, and a client notes section streamlined AB Aesthetic’s operations and enhanced client communication. Amanda also appreciated how GlossGenius made onboarding new employees easy, with the transparent pricing she valued in her own businesses. 

Results 

As AB Aesthetics grew from a team of 1 to 9, GlossGenius’s robust feature set continued to support their expansion. Amanda brought on a massage therapist, IV nurse, and esthetician, and used GlossGenius to market and grow her expanding business. 

Effortless Client Booking and Enhanced Satisfaction:

The intuitive online booking system has been a major win for AB Aesthetics. Clients consistently praise the ease of scheduling appointments and appointment reminders, leading to increased booking rates and improved client satisfaction. "The ease of booking just made it so easy for me to get clients to book and to spread the word," Amanda notes. “We look at clients as friends or extensions of our family, and we treat people the way we want to be treated.” That includes the entire client experience, from booking, to service, to rebooking. 

Streamlined Operations and Time Savings:

GlossGenius has simplified the administrative tasks for Amanda and her business partner, Michelle. “It has cut down on the text messages and calls from people to try to get an appointment, which is huge,” says Amanda. The centralized platform allows for efficient schedule management, easy access to client information, and streamlined communication. Amanda and Michelle can seamlessly manage their schedules, allowing them to capture more business by opening appointment slots as needed.

Scalable Growth and Team Management:

As AB Aesthetics expanded its services and grew its team by 8 team members, GlossGenius provided the infrastructure needed to support this growth. New staff learned the system in minutes—not weeks—thanks to its intuitive design, allowing them to do everything from book appointments to process payments from day one. 

Six-Figure Revenue Growth:

AB Aesthetics has had remarkable financial success, crossing the six-figure revenue mark within its first three years on GlossGenius and recently hitting their first 6-figure month. Amanda attributes this success to their client-centric approach and transparent practices, with GlossGenius empowering them to up-level their client experience, book and rebook more clients, and save time and money to invest in the future.

Conclusion

AB Aesthetics' journey from a solo practice to a thriving medspa with a growing team is a testament to their commitment to client care and smart business decisions. Amanda prides herself on her strong moral compass and ongoing investment back in her business. By embracing GlossGenius, Amanda and her team have laid a strong foundation for continued growth and their vision of opening a new location. GlossGenius has proven to be more than just a booking system; it's a crucial partner in supporting the unique needs of medspa businesses like AB Aesthetics, enabling them to focus on delivering exceptional services and building lasting client relationships.

For beauty and wellness professionals seeking to streamline their operations, enhance client experience, and drive business growth, Amanda Bairos highly recommends GlossGenius.