Miami is known for its work-hard, play-hard, and look-good-while-doing-it culture, and the city is rich in opportunities for talented, client-centric beauty professionals. In May 2018, Kris Mann opened KrisColorsHair in Palmetto Bay, Miami, Florida. With over two decades’ experience as a salon stylist, Kris had the creative side down, but soon discovered she needed a solution to help her run her business.
"One of my suitemates was using GlossGenius and I just found it the easiest system to use."
“Beauty is more of a necessity than a luxury in a lot of people's eyes and there’s an abundance of business in Miami,” says Kris. “When I went independent, I was using a paper book at first and within a month I was miserable and didn't know what to do. I checked out a few solutions but they didn’t offer what I was looking for. Then one of my suitemates was using GlossGenius and I just found it the easiest system to use.”
Kris understands that running a successful salon business starts with offering an effortless client experience. GlossGenius sends automatic appointment confirmations and reminders to clients, allows them to leave a card on file, and calculates a choice of tips for them.
"Oh my god, I noticed the value of GlossGenius the very first week, and so did my clients."
Rebooking is built into checkout, which is highly convenient for her busy Miami clients who like to plan ahead, and Kris has a 99.9% rebooking rate. In four years with GlossGenius, Kris has built up a clientele of over 800 clients, and has received more than 400 five-star reviews.
“Oh my god, I noticed the value of GlossGenius the very first week, and so did my clients,” says Kris. “It’s so convenient for them to know when their appointment is, pay without having to dig out their credit card, and have tipping options figured out for them. I love that I can just hand them my iPad and then they can carry on as they choose.”
Kris processes every booking, payment, and expense through GlossGenius. She then uses the analytics feature to see how her business is doing day to day and downloads reports to help her budget and enjoy a stress-free tax season.
"Thanks to GlossGenius, I work less than I used to and have doubled my income!"
Newer GlossGenius features like waitlists and gap time make it even easier for Kris to manage her schedule and she now works fewer weekends. With GlossGenius, Kris has doubled her revenue in the past four years and is able to spend more time with her kids, go on trips, and generally enjoy a better quality of life.
“Every bit of my business goes through GlossGenius,” says Kris. “I love that I can track my hourly rate and project my monthly revenue in the app. I set goals for what I want to make per year and GlossGenius definitely helps me meet my goals because it takes out the guesswork. Thanks to GlossGenius, I work less than I used to and have doubled my income! I’ve recommended GlossGenius to almost every girl in my suite – it has every feature you could ask for.”