As a beauty and wellness professional, your job is to make clients look – and feel – their very best. But what happens when clients are unsatisfied with their service, or misunderstand the process or aftercare instructions?
The nature of your work necessarily opens you up to liability. You may have even heard horror stories of:
So how can you protect yourself and your business? The best thing you can do is leverage waivers. GlossGenius now provides the option to add waivers in your app, so clients can acknowledge your waivers right after booking their appointment, directly on your salon, spa, or studio booking site.
You’ve seen them before – you’ve probably signed a few yourself. A waiver is a legal document that a client will acknowledge (usually by checking off a box) to confirm they understand the risks of a specific procedure, or to waive their right to press charges against you – the beauty and wellness professional – for something outside of your control.
Waivers are crucial for protecting your business from risk. Yes, you might (and should) have salon liability insurance, but getting clients to sign waivers before their appointment can help you avoid having to claim on your insurance at all, and therefore avoid higher premiums in the future.
What’s more, because GlossGenius' Waivers integrate with the relevant client’s appointment, it’s so much more convenient than using multiple apps and services, or worse, paper waivers. Your client will be invited to complete the waiver ahead of their appointment, which saves time for you and them, and keeps your schedule humming smoothly.
There are several different types of waivers you can use, depending upon the concerns and liabilities of your specific business. For instance, if you’re a hairdresser, you may prefer a waiver for clients who are getting chemical treatments done. Estheticians may prefer waivers for injections or laser procedures. Lash and makeup artists may opt for waivers covering adhesive allergies and sensitivities.
Get to know the different types of waivers so you can see what will fit best for your business:
You might also want to consider other types of waivers like aftercare instructions, which you can easily do in your GlossGenius app by creating a blank waiver and adding your custom language.
Ready to get started protecting yourself and your business? Here’s how you can incorporate client waivers into your services and routine.
You may decide that all of your clients should complete waivers, or you may want to narrow your focus just to some of your clients. Consider the different ways you can break it down:
Once you’ve identified who should acknowledge a waiver in your salon or spa, you should involve an attorney – they can help draft one or many waivers you can use, and validate that the language in the waiver offers the most clarity and protection.
Additionally, your location (country, state, even town) may have specific language you should use or avoid using, and a lawyer in your area is better equipped to navigate these requirements for you.
As a GlossGenius member, you have access to waiver templates written and validated by our legal team – so you can protect your business and save time for you and your clients ahead of their appointment.
Within GlossGenius Gold, you can select from three waiver templates (general liability, photo release, and covid-19 waivers) or you can copy and paste your own custom waivers to save.
Here’s how you add your waivers: Settings > Create a Waiver (blank or from template), then select which services you want associated with that waiver > Save.
From your clients’ perspective, when they go to book a service with you, they can click into the waiver from the Booking Complete page. Additionally, they can access and complete the waiver within their confirmation and reminder emails, and from their appointment details page.
On your end, you can also share the link to an uncompleted waiver with a client ahead of their appointment to remind them to complete it. (This is also a convenient way to share a waiver with a client who shows up for their appointment and is yet to complete it.) Share the uncompleted waiver link to their email, over text, or through social media so they can save time before their service.
With waivers digitally and seamlessly integrated with your booking process, you won’t have to worry about printing, manually sharing your waivers, and keeping track of who has acknowledged a waiver and who hasn’t. Within GlossGenius, you can easily add and remove waivers by service, and you can see, at a glance, when your clients complete their waivers.