How to Provide a 5-Star Experience For Your Clients

Providing a five-star experience is a unique and thoughtful process for every beauty pro, so we asked GlossGenius professionals how they provide a five-star experience for their clients. From customer service to special treatments, check out what real industry professionals do to elevate their client’s experience in their salon:

“I think consultation is key to making sure you give the client what they want then follow with a great quality service! I also offer complimentary drinks and wifi” – Tiffany Scarborough, hairstylist and owner of Tiffany’s House of Hair 

“Treat them like they're my only client :)” – Felicia Bleakney, lash artist & owner of Just Felicia

“Every Guest Gets a consultation every time! I provide relaxing music & refreshments. We have warm towels for their necks at the shampoo bowl and every guest gets a 3 minute scalp massage cuts get it before their shampoo and colors get it while a masque is on their hair.” – Sunshine Carter, hairstylist and owner of Dream Salon

“Listen, listen and listen again. Clients feel most comfortable when they are understood.” – Beth Laffin, hair stylist & owner of Balm & Bristle

“Treat your client with the care you would want for your mother or grandmother!” – Brittny Grubbs, hairstylist, makeup artist, and owner of Beauty By Brittny 

“Be yourself and care for what you guest is saying. Educate them about their service.” – Roseanne Garcia, hair stylist & owner of Roseanne Garcia

“I try to do a very thorough consultation and tell them what I'm doing and why every step of the way. I also show them what products I'm using and how to use them to style at home. I play music, and have free wifi. Snacks, coffee and water. I stay off my phone during service. Extra long head massages during shampoo. I also make sure to give them options for upkeep and timelines. And I make sure to tell everyone of my clients about my referral discount. I also make sure to make formula and talking point notes for their next appointments so each guest feels remembered.” – Shari Stokes, hairstylist and owner of Sinful Shears

“A++ customer service all day every day. Absolutely loving your job helps!” – Kelsey Videan, esthetician & owner of Beauty by Kelsey LLC

“I always start by asking them how their hair has been and what they were thinking today! A lot of clients have told me that definitely keeps them with me because they know I’m always up to helping them with a change! I always try to offer tea, coffee or water before we start the service too! Lastly and my favorite is making notes of important things going on in their life, they love that I always remember and think it’s so thoughtful!” – Bianca DeSantis, hairstylist and owner of B. Rose Studio

“Be honest and always do my best” - Jada Santi, hairstylist, makeup artist, & owner of Jada Hair & Makeup

“Communication is key be up front don’t hide things they respect your honesty. Respect there time as much as they respect yours. Always leave with a smile, I never let anyone out my door until we’re both 100% happy” – Jonea Hendricks, hairstylist and owner of Vamps KEUNE 

“Be present. Listen to them and their concerns and goals. Customize their experience.” – Crystal O’Reilly, esthetician & owner of Crystal Esthetics

“Adding small things, like asking if they need water, not getting color all over their freakin ears and face and providing a nice scalp massage while making sure their neck is comfortable and not getting up to a soaking wet shirt! small things” – Marian Nissan, hairstylist and owner of Desert Rose Salon 

“Taking my time, being thorough, learning what they like and don't.” – Amanda Harper Dunn, nail artist & owner of Amanda Dunn

Building a loyal and happy client base is all about giving your clients a 5-Star experience but not just from the moment they walk into your salon but the booking process as well. All of these professionals use GlossGenius to create a seamless and stunning experience even before their clients come in. 

Try GlossGenius now to start giving your client’s the 5-Star experience they deserve! Sign up for your free 14-Day trial here!

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