Keeping clients happy with their lash extensions is more than just about giving them a beautiful set of lashes at each appointment; it’s also about ensuring they know how to maintain those lashes between visits. Many clients are surprised to learn how essential lash care is for longevity, and as a lash tech, providing aftercare guidance is one of the best ways you can make sure they get the most out of their extensions. 

Let’s dive into why lash aftercare is critical, provide actionable lash tips for clients, and highlight how sharing these tips can build loyalty and help clients enjoy long-lasting results.

Why Is Lash Aftercare Essential For Your Business?

Sharing lash care instructions with your clients isn’t just beneficial for them – it’s also great for your business. Proper aftercare means your clients' lash extensions stay intact longer, leading to happier customers who are more likely to return. Here are three reasons why lash retention tips for clients can be a game-changer for your business.

Builds client satisfaction and loyalty

When clients follow lash extensions aftercare, they’re more likely to keep their lashes looking full and fresh. For example, those who avoid moisture immediately after their appointment will see better retention and fewer issues with premature lash shedding. Satisfied clients lead to more consistent bookings, and word-of-mouth recommendations, and, ultimately, can build a loyal customer base. Repeat business is a direct result of clients seeing value in your service – so the better they maintain their lashes, the more likely they are to keep coming back.

Demonstrates commitment to quality

Giving thorough aftercare instructions shows clients that you care about their experience beyond the appointment. It tells them you’re invested in their satisfaction and the quality of your work. This level of service also adds to your credibility, as clients see you as a professional who knows how to help them achieve the best results. Showing clients you’re knowledgeable in aftercare is a powerful way to stand out in a crowded beauty market.

Minimizes complications and adverse reactions

When clients don’t follow aftercare instructions, their lash extensions are more likely to fall out prematurely, become damaged, or even lead to reactions due to trapped oils or dirt. Educating your clients on avoiding oil-based products, cleaning their lashes gently, and keeping them dry for a specified period reduces these risks and ensures clients have a smooth, problem-free experience. Minimizing complications protects both your clients and your business.

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8 Lash Extension Aftercare Tips To Share With Clients

Here are the top lash tips for clients to ensure their extensions stay lush and voluminous. Cover these essential aftercare tips at the end of each appointment or consider creating a take-home card with these reminders.

1. Avoid wetting 24-48 hours post appointment

Explain to clients that lash adhesive needs time to set fully, and water exposure in the first day or two can weaken the bond, leading to poor retention. Emphasize the importance of avoiding activities like swimming or hot showers that could produce steam, which affects the adhesive.

2. Use gentle, oil-free cleansers daily

Cleaning lashes regularly helps remove any buildup of oils, dirt, and makeup, which can weaken the adhesive bond. Advise clients to use an oil-free cleanser to ensure they don’t unintentionally weaken their lash extensions. This simple step can make a significant difference in keeping lashes looking fresh and full.

3. Brush lashes with a soft-bristled lash brush

Another lash tip for clients is to encourage them to keep a soft-bristled lash brush on hand to detangle their lashes daily. It only takes a few seconds but can prevent lashes from clumping or becoming misshaped. Demonstrate brushing during their appointment so they feel confident doing it themselves.

4. Don’t rub or tug lashes

Remind clients to avoid rubbing their eyes or tugging on their lashes, as this can lead to premature shedding. Even if lashes feel slightly itchy, they should use their lash brush or gently pat the area.

5. Avoid oil-based products

Oil can be a lash extension’s worst enemy, as it breaks down the adhesive bond over time. Ensure your clients are aware of this and suggest they check their skincare and makeup products to make sure they’re oil-free.

6. Sleep on a silk pillowcase

Silk pillowcases cause less friction on the lashes, helping prevent premature lash shedding. Recommend this as a small but effective way for clients to maintain their lashes while they sleep. This simple swap can make a difference in overall retention.

7. Stay away from heat and steam

Advise clients to avoid places with high heat or steam, like saunas and hot tubs, as these environments can weaken the lash adhesive. Even blow-drying hair can expose lashes to high heat, so encourage them to use a cool setting when styling around their face.

8. Schedule regular touch-ups

Clients should be coming in every 2-3 weeks for touch-ups to keep their lashes looking fresh and full. Regular appointments help address any gaps that might appear over time and keep their extensions looking polished.

How To Educate Your Clients On Lash Aftercare: 3 Ways

Helping clients understand what to do after eyelash extensions doesn’t need to be time-consuming. Here are some ways to provide lash care instructions to clients without overloading them with information.

Personalized aftercare walk-through

After each appointment, take a few minutes to walk clients through their aftercare instructions. Use the time to answer questions and offer practical advice on lash retention tips for clients, like what products to use and avoid. Personalization helps clients feel confident and prepared for lash care.

Social media posts and video tutorials

Social media is an effective way to educate clients beyond the appointment. Consider creating posts or short videos that cover lash extensions aftercare. You could demonstrate how to clean lashes properly or how to brush them – short videos are especially engaging and can become valuable resources your clients can revisit.

Email newsletters

Email newsletters can be an effective tool for reinforcing lash care tips for clients. You could include a ‘Lash Care Tip of the Month’ or send a monthly aftercare reminder. GlossGenius’ marketing tools have features like marketing emails and texts, and rebooking reminders, so you can share your insights with your clients and remind them to come back without lifting a finger! 

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5 Long-Lasting Lash Retention Tips For Lash Techs

Lash retention isn’t only up to your clients– there are plenty of techniques and products that you can use to improve retention from the start. Here are some important ones to consider:

Clean natural lashes before applying extensions

Lash extensions won’t adhere well to lashes with residual oils or makeup. Make sure clients arrive with clean lashes or clean them yourself before application to ensure the adhesive bonds properly.

Use a lash primer

Applying a primer before extensions removes any lingering oils on natural lashes and provides an optimal base for adhesion. This small step creates a barrier between the natural lash and the adhesive, ensuring better lash retention.

Invest in high-quality adhesive

Using a quality adhesive is crucial. High-quality adhesives tend to offer longer retention and stronger bonds, helping lashes stay in place for weeks. Look for adhesives that work well in your salon’s humidity range and are known for durability.

Properly isolate each lash

Isolating each lash before applying an extension is essential for long-lasting retention. Isolation ensures each extension bonds with an individual natural lash, preventing clumping and premature shedding.

Make sure your workspace is climate controlled

Humidity and temperature can affect lash adhesive, so maintaining the ideal environment in your workspace is key. Use a hygrometer to monitor the room’s humidity, aiming for a level that works well with your adhesive.

Make Your Lash Business Stand Out With GlossGenius

Giving clients the best lash care experience isn’t just about what happens in the chair. With GlossGenius, you can make follow-up communications easy. GlossGenius’ all-in-one platform allows you to book appointments, set up automated rebooking reminders for touch-ups, and send educational emails with aftercare tips. Our client insights reporting will also show you who your best clients are and who needs a little nudge to come back. Plus, features like forms and waivers, inventory management, and financial tracking keep your business organized and help you deliver a professional experience.

Ready to upgrade your client experience and take your lash business to the next level? Start your free trial with GlossGenius today.