Payment Processing Services
The GlossGenius Services allow Clients to pay and Professionals to accept payments for goods or services, including Card-based payments initiated with Cards bearing the trademarks of MasterCard International Inc. and Visa Inc. (collectively, the "Networks"). We are not a bank. We do not offer banking services as defined by the United States Department of Treasury. If you are using the GlossGenius Services on behalf of yourself or a business and/or creating an account with GlossGenius (“Account”), you and/or that business accepts and agrees to these terms.
GlossGenius facilitates the processing of payments Professionals receive from Clients. This means that we collect, analyze and relay information generated in connection with these payments. We leverage a leading, reputable Payment Service Provider (“PSP”) to facilitate payments via the GlossGenius Services. The GlossGenius Services allow Professionals to accept payments from any US-issued and most non-US issued credit, debit or prepaid cards, including American Express, Discover, Mastercard and Visa. Please note that we reserve the right to remove or add cards that we accept at any time without notice.
Professionals authorize us to hold, receive, and disburse funds on your behalf. Your authorization permits us to generate a paper draft or an electronic funds transfer to process each payment transaction that you authorize. Your authorizations will remain in full force and effect until your Account is closed or terminated.
Users will be required to provide their credit card or bank account details to GlossGenius and the PSP retained by GlossGenius. As a condition of GlossGenius enabling payment processing services through the PSP, you agree to provide GlossGenius accurate and complete information about you and your business, and you authorize GlossGenius to share it and transaction information related to your use of the PSP services.
Company reserves the right, in its sole discretion (but not the obligation), to (i) place on hold any payments from the Client for Services and out of pocket expenses, or (ii) refund, provide credits or arrange for the PSP to do so.
GlossGenius works with any US-issued and most non-US issued credit, debit, prepaid, or gift cards ("Cards") with a Visa, MasterCard, or Discover logo. We may remove or add Cards that we accept at any time without prior notice. We will generally only process Cards that receive an authorization from the applicable Network and Card issuer. You understand that there may be times when the Client may not be the authorized user of the Card or that such Client may otherwise contest the transaction through the Chargeback process (described below). You agree to comply with the Chargeback process and to liability associated with such Chargebacks.
Network Rules currently prohibit you from dispensing cash on any Card transaction. The Rules also restrict your ability to assess a surcharge or split a single transaction in to multiple transactions except in certain limited situations.
Your use of Network logos is governed by the Rules; you agree to familiarize yourself with and to comply with these requirements.
Subject to the payout schedule identified below, we will deposit amounts received by us for transactions you submit through the GlossGenius Services (less any applicable Fees) to your verified bank account.
In the event the bank account you link to your Account is incorrect and GlossGenius is not able to debit or credit the bank account, the bank account will be de-linked from your Account.
In the event that you do not have an ACH-enabled bank account linked to your Account, you may request a physical check. Check requests may be subject to a processing fee and an identity verification process. It is your obligation to request a check or otherwise link an ACH-enabled bank account to your Account in order to receive your funds.
Funds for any given transaction will not be deposited until the transaction is deemed complete. Transactions will be deemed complete when we have received or sent the funds and when we or the designated financial institutions have accepted the transaction or funds.
Once you validate your US bank account, and have ten dollars or more in your Account, GlossGenius will automatically initiate a payout to your bank account at the end of every business day when you have more than ten dollars in your account. Payouts to your bank account for payments received before 4pm Pacific Time will usually fund the next business day.
Should GlossGenius need to conduct an investigation or resolve any pending dispute related to your Account, we may defer payout or restrict access to your funds for the entire time it takes for us to do so. We also may defer payout or restrict access to your funds as necessary to comply with applicable law or court order, or if otherwise requested by law enforcement or governmental entity.
You are responsible for determining any and all taxes assessed, incurred, or required to be collected, paid, or withheld for any reason in connection your use of our software and the GlossGenius Services ("Taxes"). You also are solely responsible for collecting, withholding, reporting, and remitting correct Taxes to the appropriate tax authority. We are not obligated to, nor will we determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority arising from any transaction. GlossGenius specifically disclaims any liability for Taxes.
If in a given calendar year you receive $600 or more in gross payments through the GlossGenius Services or its authorized third-party payment processors, GlossGenius will report annually to the Internal Revenue Service ("IRS"), as required by law, your name, address, Tax Identification Number (such as your Social Security Number (SSN), or Employer Identification Number (EIN)), the total dollar amount of payments you received in the calendar year, and the total dollar amount of payments you received for each month in the calendar year.
Each Professional, as a separate entity from GlossGenius, is solely responsible for all customer service issues relating to such Professional's goods or services, including without limitation, any services performed or offered, pricing, order fulfillment, order or appointment cancellation, returns, refunds and adjustments, rebates, functionality and warranty, and feedback concerning experiences with such Professional, any personnel, their policies or processes. In performing customer service, Professionals must present themselves as a separate entity from GlossGenius. As between Professionals and GlossGenius, GlossGenius is solely responsible for customer service issues relating to any Account, payment, Card processing, debiting or crediting.
You can process a refund through your Account up to sixty (60) days from the day you accepted the payment. If your available GlossGenius balance is insufficient to cover the refund, GlossGenius will request your authorization to withdraw up to the requested refund amount from your bank account. GlossGenius will then withdraw the amount you were paid (the sale amount minus the initial transaction fee) from your bank account, and credit it back into your Client's Card. The Fees are also refunded by GlossGenius, so the full purchase amount is always returned to your Client. GlossGenius has no obligation to accept any returns of any of your goods or services on your behalf.
GlossGenius is not liable for any losses relating to Chargebacks, fraudulent charges, or other actions by any User that are deceptive, fraudulent or otherwise invalid as determined in GlossGenius's sole discretion ("Fraudulent Actions"). By using the GlossGenius Services, you hereby release GlossGenius from any liability arising from Fraudulent Actions. You will also use best efforts to promptly notify GlossGenius of any Fraudulent Actions which may affect the GlossGenius Services. GlossGenius reserves the right, in its sole discretion, to terminate the account of any User that engages in, or enables any other User to engage in, Fraudulent Actions.
If we determine that you are incurring an excessive amount of Chargebacks, we may establish controls or conditions governing your Account, including without limitation, by (a) establishing new processing fees, (b) creating a Reserve in an amount reasonably determined by us to cover anticipated Chargebacks and related fees, (c) delaying payouts, and (d) terminating or suspending the GlossGenius Services.
If there is no activity in your Account (including access or payment transactions) for at least two years, consecutively, and you have a balance, we will notify you by sending an email to the email address associated with your Account and give you the option of keeping your Account open and maintaining the balance, withdrawing the balance, or requesting a check. If you do not respond to our notice within thirty days, we will automatically close your Account and escheat your funds in accordance with applicable law, and if permitted, to GlossGenius.
We will attempt to rectify processing errors that we discover. If the error resulted in your receipt of less than the amount to which you were entitled, GlossGenius will credit your Account for the difference. If the error results in your receipt of more than the amount to which you were entitled, GlossGenius will debit the extra funds from your Account. GlossGenius will only correct transactions that you process incorrectly if and when you notify us of such an error. Your failure to notify us of a processing error within thirty days of when it first appears on your electronic transaction history will be deemed a waiver of any right to amounts owed to you.
Professionals may offer loyalty programs to Clients. If a Professional offers such a loyalty program, the Professional (and not GlossGenius) is responsible for ensuring that its program and any associated rewards are compliant with applicable federal and state laws, including laws governing prepaid cards and special offers such as rebates and coupons. Professionals agree to make available to Clients any terms and conditions applicable to such Professional's loyalty program.