Reception is handling it
Meet your 24/7 front desk. Ready to pick up every call, text and booking request.
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From hello to booked
Hi, this is Taylor. How can I help you?
Hey, could I book as soon as possible, please?
The soonest I have is today at 12:15 PM Eastern.
Do you have a preference on provider?
We have Sam, Frank, Gretchen, or Manny available at that time.
Let's do it with Gretchen, please.
Just to confirm, booking with Gretchen today at 12:15 PMEastern, under your name Loughlin?
Yes, that's right.
Booking that now. Your request is in.
Anything else I can help with?
No, that's it. Thank you.
Hi, how can I help you today?
Hi, how can I help you today?
Hi, I’d like to book an appointment for next Thursday. Who’s available?
Next Thursday Gretchen is available at 2pm or Sam has an opening at 4pm.
Ok, I’ll go with Sam at 4!
Hi, how can I help you today?
I need to reschedule my appointment on Thursday.
No problem. When would you like to reschedule for?
Do you have any openings with Dr. Chen next Monday?
Unfortunately, Dr. Chen is fully booked next Monday. Is there another provider you’d like to see?
Hmm, no. I’d really like to stick with Dr. Chen. When is she available next?
The soonest is Monday, September 28. She has openings at 10am, 12pm and 4pm. Do any of these times work for you?
Actually, yes! Monday at 10am is good.
Great, you’re booked! I’ll send you a confirmation email. Is there anything else I can help you with?
Hi, how can I help you today?
What’s your cancellation policy?
We ask that clients provide 48 hrs notice if they with to cancel their appointment.
Is there a fee to cancel?
Yes, we charge 50% of the service fee if you cancel with less than 48 hrs prior notice.
Good to know! Thanks.
Is there anything else I can help you with today?
Hi, how can I help you today?
What’s your address?
Which of our two locations would you like to have the address for?
Could you tell me both so I can check how far they are from me?
Yes of course. Our Soho location is at 567 Thompson St and our East Village location is at 789 Avenue A. Both locations have metered parking nearby.
Ok, thanks!
Reception is the AI front desk that runs itself. It answers every client inquiry and books your calendar even when you’re closed. Setup is easy and you can choose the actions it takes.
Calls. Handled.
Messages. Handled.
Bookings. Handled.
From to-dos
to done
Every inquiry, start to finish
Reception works with the system you already use. It understands your business and clients, turning every request into a completed action.
Hear from our customers
See a return on every call
With every task handled comes measurable impact. Additional revenue captured, clients recovered and time returned to your business.
more calls answered
time saved per week
more revenue per month
Seen by customers who delegated the most tasks to Reception.
Made for every service
Handle more with GlossGenius
GlossGenius is the intelligent system that gets you more clients, bigger tickets, and more repeat visits. Just add Reception to it.
Reception is here,
ready to pick up
All you have to do is turn it on. Optional add-on free until November 30th 2026, then only $50/month.
Any questions? No doubt.
What does Reception do?
Reception answers your calls and texts 24/7 and books clients in seconds for you. So you never lose another booking, can stay fully present with your clients, and can unplug after hours.
- Handles customer questions
- Books appointments directly into your GlossGenius calendar
- Explains your services and pricing
- Follows your deposit, card on file, and cancellation policies
- Adds clients to your waitlist
- Get clients in sooner when applicable
- Handles multiple calls at once
Can Reception book appointments directly into my GlossGenius calendar?
Yes. Unlike most AI receptionists that text clients a booking link, Reception actually books appointments onto your GlossGenius calendar in real time — just as if you added it yourself. It sees your services, prices, staff schedules, and open slots so there are no double bookings and no manual entry. If your policy requires a deposit or card on file to book, Reception takes care of that as part of the booking.
Does Reception follow my deposit and cancellation policies?
Yes. Reception books by your rules. It collects a deposit or card on file when your policy requires one, and every client hears your cancellation policy before booking. If someone later tries to cancel inside your window, Reception never charges a fee on its own. It sends the request to you, so you decide whether to charge or waive it.
Can Reception reschedule or cancel appointments?
Yes. Reception moves or cancels existing appointments via call or text whenever customers request it, and follows your business's cancellation and rescheduling policies. If a cancellation would trigger a fee under your policy, Reception informs the client before proceeding.
What happens if a client wants a time that's already booked?
Reception doesn't let the call end at "sorry, we're full." It offers the next available time, checks whether another provider on your team is open, or adds the client to your waitlist so they're first in line when a spot frees up. Your calendar stays full, and the booking stays with you instead of going to whoever picks up next.
How long does it take to set up?
Reception goes live in just a few minutes. It already knows your services, pricing, staff, and calendar, so there's nothing to re-enter and nothing to train.
Does Reception work outside of business hours?
Yes. Reception is on 24/7, including evenings, weekends, and holidays. Because 50% of bookings happen after hours, Reception makes sure your clients can still book, reschedule, or cancel instead of hitting voicemail and calling a competitor down the street.
How much does Reception cost?
Reception is free to use through November 30, 2026. After that, it becomes an optional add-on to your GlossGenius account for $50/month, which includes 100 minutes and 200 text messages each month. Overages are $0.50 per minute and $0.05 per message. As more businesses bring on Reception, we'll add plans to fit different call volumes.